Tsedal Aragie Assefa; Mr. Henok Semaw (Assistant Professor); Mr. Admkew Haile (Assistant Professor)
(Haramaya University, Haramaya, 2022-08)
In the highly competitive banking industry, the success and failure merely depends on the
quality of service provided to customers. The aim of this study was to identify the factors
influencing customer’s use of Automated ...