ASSESSING THE IMPACT OF RECORD MANAGEMENT ON ORGANIZATIONAL PERFORMANCE IN SELECTED GOVERNMENT ORGANIZATIONS IN HARARI REGIONAL STATE, ETHIOPIA

Abstract

This study mainly aimed at Assessing the Impact of Record Management on Organizational Performance of Urban Development and Construction Bureau; Supreme Court and Cultural, Heritage and Tourism Bureau in Harari Regional State of Ethiopia. Thus, to achieve the objective of this study, the researcher used a descriptive survey research design and the data were collected from the selected organizations through random sampling techniques, with the help of questionnaires, personal observation and interview data collection instruments accompanied by descriptive statistical analysis and one-way-ANOVA test techniques using SPSS version 20 software. The finding revealed that records management related legislative framework, policies and procedures available at three selected organization however there were implementation gap due to lack of uniform guidelines of records managements and arranging timely training for the employees. More than half of the respondents disagreed on the availability of the following items: disaster Management, sensitive records classified according to their level of sensitivity, budget specifically dedicated to records management, disposal authority, established records disposal schedules, established records retention schedule and implemented practices to protect vital records in there organization. Inadequate budget, lack of proper attention from higher official and skilled personnel , inadequate storage facilities, lack of automated records management program, lack of proper security for records and lack of clear records management policy, standards and procedures faced in the management of record. Proper records management leads to timely availability of accurate information, maintain organization memory, enhance the efficiency and effectiveness of the public service, support administrative decision-making. The study recommended that the selected organizations should develop and implement clear records management policies, standards, guidelines and procedures, integrated records management programs, allocate a dedicated budget for records management, adopt ICTs in the management of records and records management awareness programs