PRACTICES AND CHALLENGES OF BUSINESS PROCESS REENGINEERING IMPLEMENTATION IN WOREDA EDUCATION OFFICES OF GEBIRESU ZONE OF AFAR REGIONAL STATE

Abstract

gathered through questionnaire and interview. The respondents of this study were woreda education office heads, process owners, experts and implementers as well as elementary school principals and teachers. Hence, the number of respondents involved in this study was 294 who were selected using simple random sampling and purposive sampling techniques. The data were organized in a way relevant to answer the research questions raised in the statement of the problem by using the data as interval level of measurement . descriptive statistics such as mean, percentage and frequency to analyze the opinion of respondents on the success and challenges faced by WEO in the implementation of BPR.. For the parametric independent t- test, The finding of the study indicated that BPR has brought some changes in the availability of change management system, ICT utilization and unfair of customer handling mechanisms. However, availability of resources, support from top management and poor communication & commitment were found to be the major factors that hinder the successful implementation of BPR in the study area., Therefore, it was concluded that unless proper full scale implementation, monitoring and evaluation were conducted and appropriate measures and strategies were timely taken and put in place, the challenges occurred during implementation impede the system’s transformation efforts underway in the education offices. Finally, it was recommended that Gebirsu zone Educational offices should deploy the right people for the process and woreda education management should create open door policy of communication and provide continuous training for employees